Help about ordering ….
Where do you ship to?
– At the moment the Menace online shop only ships to the UK. However, there are plans to expand this once… more
How long will it take me to receive my order once you’ve shipped it?
– Our estimated delivery times are shown below. These times are estimated delivery times based on the actual dispatch day, not… more
Do I need to create an account?
– You do not need to create an account to buy from Menace, however, we recommend that you do as this… more
I’m having trouble signing in, what shall I do?
– If you are unable to log into your account, please try the following: more
Size Guide
– more
Will I pay taxes and customs duties?
– All import and export costs are the responsibility of the customer. Menace have no control over the length of time… more
My card keeps getting declined.
– Don’t worry – there are 2 main reasons that your card could be declined: If you keep getting an error… more
Help while waiting for delivery ….
Do you have a tracking number for my package?
– Menace do not currently provide a facility to track packages. If you need an update then send a message via… more
Can I make a change to my delivery address?
– Menace are happy to change the shipping address for any order which has yet to be sent out. If you… more
Can I cancel my order?
– If you wish to cancel an order you’ve placed, please complete and submit the online contact form and we will… more
My order still has not arrived after the estimated delivery time. What should I do?
– If you live in shared accommodation or a flat, please check with your neighbours or roommates to see if the… more
Can I add an item to an order I’ve already made?
– You are currently unable to add an item to your order once it has been submitted. more
What does my order status mean?
– UNFULFILLED – Payment has been successfully taken. Order is pending dispatch. FULFILLED – Your order has been dispatched. CANCELLED –… more
I haven’t received an email confirmation for my order?
– When you place an order with us you should receive an email confirmation at the time you place your order…. more
How can I check my order status?
– If you set up an account then please click on the customer login icon, enter your email address and password… more
Help after delivery ….
I’d like to exchange my item.
– Unfortunately, our system doesn’t allow for exchanges so the best thing to do is return the item for a refund… more
I have received my order but you have sent me the wrong item.
– If you have received your order and we have inadvertently sent you the wrong item – we’re terribly sorry! Please… more
I’d like to return my order.
– If you have received an order and need to return it, please message us via the online contact form and… more
I have received my order and it is damaged / faulty, what can I do?
– If you have received a damaged or faulty item, please message us via our online contact form. Please include in… more